Bringing solutions to
the customer experience conversation
C1Conversations is the only innovative all-in-one, true omni-channel frictionless customer experience solution.
Simplified integration, optimal outcomes
C1Conversations is a holistic integration platform-as-a-service, enabling next-gen CX applications to legacy call center infrastructures. C1Conversations provides solutions that help:
- Leverage and protect existing technologies and their associated investments, including CC, CRM and back-office systems
- Empower agents with a single pane of glass view into all voice and digital interactions
- Contain costs and generate revenue via a digital customer experience across all channels, including AI-based IVA
- Gather relevant data across systems to gain an in-depth understanding of CX trends, intents and realities
Most companies today rely on multiple apps, along with both premise and cloud-based services to help their business run smoothly. However, because apps and platforms are rapidly increasing and evolving, it becomes difficult to streamline technologies – which can ultimately prevent a business from running as efficiently and effectively as possible. Additionally, customer experience can often be disjointed and inconsistent. C1Conversations is the only integration platform of its kind that can provide multi-faceted solutions for complex, back-end business and contact center problems.
Full feature, tech-agnostic solution
When you use C1Conversations, you’re not just getting a business solution – you’re also getting a partner. Every company is unique and we believe every solution should be unique to your business. We spend time learning about your company so we can provide and deploy tailored solutions, and then we optimize and maintain those solutions, making any necessary adjustments as your company shifts and grows.
“We were able to bridge the technology gap and deliver a personal customer engagement experience for our clients”
– Mark Langanki, CTO ConvergeOne
From start to finish, we bring a fresh approach to each client with an agile-based process:
How it works
Create an experience your business needs and your customers want. C1Conversations works as a cloud native, microservices based architecture that provides integrations, applications and services to simplify and eliminate siloed systems challenges. Additionally, it facilitates a more efficient and accurate picture of both your customer and company data, to ultimately deliver optimal insights, operations and outcomes for your business.
“Once we determine the right solution for your business, we move quickly - your tailored business solution can be deployed in a matter of days or even hours, depending on your needs.”
– Mark Langanki, CTO ConvergeOne
What makes C1Conversations unique?
Born in the cloud, C1Conversations is a holistic, integrated platform that has the flexibility to provide hyper-personalized business solutions.
- Integration Platform – connects legacy and cloud-based apps and systems across the CX ecosystem via a “plug & play” microservices-led platform
- Comprehensive Agent User Interface – presents a wide array of existing and new applications, channels and systems in a single pane
- Automated Engagement Solution – enabled by robust workflow, data integration and AI-based training across systems
- Comprehensive Analytics and Insights – fueled by exhaustive customer insights, synthesized across company channels and systems
Market Impact: What’s Next for the New Generation of CPAAS?
“New CPaaS capabilities and trends — the intelligence layer, rich messaging, omnichannel, video, visual builders and professional services — play key roles. Technology product leaders must prioritize their impact in driving 30% CPaaS growth through 2025 and wide-scale delivery for enhanced sales.”
ConvergeOne is a proven, services led cloud and applications solution provider that utilizes its intellectual property and unique methodologies to create value for customers and develop progressive solutions that connect people with purpose. Over 14,000 enterprise and mid-market customers trust ConvergeOne to achieve their business outcomes with cloud, collaboration, enterprise networking, data center and cybersecurity solutions. Our 2021 NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness and expertise. We deliver solutions with a total lifecycle approach, including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 5,600 technical certifications across hundreds of engineers throughout North America, including three Customer Success Centers.